Patients calling about a scheduled visit, providers checking order status, insurance questions that need a real answer, not a script — our customer service team handles all of it across phone, chat, and email, 24/7.
Agents are trained on healthcare-specific call types — appointment scheduling, insurance eligibility questions, and order status updates — so callers aren’t routed through a generic support queue. Multi-channel, cost-effective, and scalable to your call volume: you keep the client relationship, we handle the coverage.
What our agents handle
- Appointment scheduling, rescheduling and confirmation calls
- Insurance eligibility and coverage questions
- Order and result status updates for patients and ordering providers
- Billing and invoice queries routed from the same support line
- Overflow and after-hours coverage, scoped to your volume
Want to see how this would work for your team? Most engagements start with a short scoping call.